PRIVACY POLICY
Your Home Real Estate Group Pty Ltd
Your Home Real Estate Group Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, hold, use and disclose your personal information.
Who are we?
Your Home Real Estate Group Pty Ltd
- Email: yourhome@yhre.com.au
- Phone: 0415 768 324
- Website: www.yourhomerealestate.com.au
What personal information do we collect?
We may collect personal information that is reasonably necessary for our business functions and activities, including your name, contact details, property preferences, and any other information you provide to us through our website, over the phone, or in person.
How do we collect your personal information?
We generally collect personal information directly from you, including when you contact us, enquire about a property, submit a form on our website, or otherwise interact with us. We may also collect information from third parties such as service providers where relevant.
How do we collect your personal information?
We may disclose your personal information to:
- our employees, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
- suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
- any organisation for any authorised purpose with your express consent.
Do we disclose your personal information to anyone outside Australia?
We may disclose personal information to third party suppliers and service providers located overseas for some of the purposes listed above. Your personal information may be stored in the cloud in an overseas country. In the event that a disclosure is made to an overseas recipient (which we consider unlikely), the information may not be protected by the APPs. By providing your personal information to us, you consent to your information being disclosed in this manner.
How do we hold and protect your personal information?
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes physical, electronic, and administrative security measures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and website analytics
Our website may use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and understand how visitors use our site. You can control or disable cookies through your browser settings, though this may affect your experience using our website.
How can you access or correct your personal information?
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, please contact us using the details above. We will respond within a reasonable timeframe. In some circumstances, we may not be able to provide access, in which case we will explain why.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information above and provide details of the incident so that we can investigate it. Our procedure for investigating and dealing with privacy breaches is set out in our current complaints handling procedures. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this privacy policy from time to time. The most current version will always be available on our website.
Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
- Email: yourhome@yhre.com.au
- Phone: 0415 768 324
Last updated: 21 September 2026